Fosad Consulting Limited - We are a business support services firm with offerings in Human Resource Management, Immigrations and Real Estate Consulting. We leverage our expertise and strategic alliances to support businesses. The role of our staff is to set the organisation's strategic direction, ensuring delivery and upholding values that drives the organisation towards it set goals. We currently seek to recruit into our workforce a smart, intelligent and enthusiastic individual that can align his/her goals with that of the organisation.
Our client, a non-banking financial service institution is looking to recruit a seasoned professional for the post of Head, Relationship Management and Welfare Scheme.
Job Title: Head, Relationship Management
Location: Lagos, Nigeria
Job Responsibilities:
- Improving the overall customer relationship, delivering reliable administrative support and customer service.
- Acknowledging customers promptly and treating them in a courteous manner.
- Finding out what information, products or services the customer requires to meet his/her needs, providing clear, accurate and relevant information.
- Maintaining a strong working knowledge of client portfolios / products with the company.
- Resolving customers queries within agreed authority.
- Producing file notes after any client meetings, summarising any additional actions required, including follow-up calls.
- Contributing to the development of new products and services, based on customer feedback.
- Sales activity planning, including reviewing existing customer files to identify sales opportunities.
- Undertaking commercial negotiations.
- Managing new business pitches.
- Compliance with legal requirements, industry regulations, organisational policies and professional codes.
- Designing, creating and establishing appropriate client forums and thought leadership opportunities working in partnership with the marketing team.
- Promotes and sells the benefits of the organisation, managed service and helps maintain an excellent brand in the marketplace.
- Recognises and influences buying opportunities, as well as negotiating and closing the deal in conjunction with relevant team colleagues.
- Meeting with existing or potential clients to discuss new business or End Client on/boarding opportunities and delivers solutions against those opportunities.
- Builds productive relationships with existing and new End clients and keeps them engaged through sound relationship management.
Qualifications
Education & Experience:
- BSc/HND in related area or a combination of related experience with educational qualification in other field.
- MBA/MSc is an added advantage.
- 7+ years experience in the insurance industry with 3years experience at management level.
Additional Information
Qualification and Skills:
- Excellent interpersonal skills, able to communicate with a wide range of people.
- Strong customer service ethic.
- Work well in a team setting.
- Reliable and ethical, respecting customers confidentiality.
- Strong negotiation skills.
- Strong decision making skills and the ability to take the lead.
- Ability to manage risk.
- Proactive and highly self-motivated.
- Flexibility as there might be lots of travel involved.
- Confident selling and marketing products.
- Comfortable approaching people.
- Good numeracy skills.
- Ability to explain complex information in simple terms.
Application Closing Date
Not Stated.
Method of Application
Interested and qualified candidates should:
Click here to apply online