Support Services Liaison Officer at Nigerian Exchange Group (NGX Group)

Nigerian Exchange Group (NGX Group) is a leading financial market infrastructure provider in Africa, connecting Nigeria, Africa and the world.

We are recruiting to fill the position below:

Job Title: Support Services Liaison Officer

Location: Lagos

About the Job

• The Support Services Liaison Officer will be responsible for coordinating shared services relationships between the NGX Group and NGX Limited. 
• The Support Services Liaison Officer will streamline operations, resolve issues and maintain communication. This position reports to the Group CEO, NGX Group.

Responsibilities

• Maintain a thorough knowledge of the business, as well as an understanding of the relationship between the entities within the NGX Group Plc.
• Responsible for monitoring the SLAs between the entities.
• Promptly responds to incidents and other events where required.
• Proactively resolves process bottlenecks that may arise between the business and other entities.
• Collect, analyse, utilise data and feedback to identify opportunities to improve the interface between the business and the shared services (Business Support teams).
• Develop and foster relationships with the stakeholders, and other entities.
• Ensure compliance with internal controls, policies and procedures.
• Ensure the processing of all requests, interactions and processes within the Enterprise Resource Planning (ERP) system.
• Ensure all processes and interactions with the shared services function are documented and within SLAs.
• Take corrective action to promptly resolve issues to bridge service gaps.
• Maintain documentation to support requests for business support service teams.
• Carry out other responsibilities as may be assigned by the Group CEO.

Person Specification
To successfully deliver the above goals, the right candidate must have:

• Minimum of 2 years post NYSC experience in a related role.
• University Degree or its equivalent with emphasis on management and communications.
• Customer service orientation and negotiation skills.
• Excellent analytical, problem solving and decision making skills.

Desired Competencies and Skill Requirements:

• A commitment to collaboration and a joint-accountability approach.
• A good understanding of Enterprise Resource Planning (ERP) systems.
• Effective organisational and interpersonal skills including written and verbal communication skills.
• Proficiency and prior experience in handling a liaison related function.
• Basic Project Management skills.
• Ability to work independently on multiple assignments and projects concurrently.
• Ability to maintain a high level of confidentiality in handling sensitive information.
• Open-minded with the ability to follow instructions and deliver quality results.
• Excellent verbal and written communication skills.
• Ability to deal with ambiguities with strong judgment and problem solving skills.
• Highly organised with strong attention to detail and accuracy.
• Good listening skills and a clear understanding of processes and efficiency.
• Ability to maintain well-organised electronic files.
• Ability to negotiate with and influence others.

Candidates Technical Knowledge and Experience:

• Experience in supporting strategic partnerships, project planning, coordination, monitoring, developing standard and ad hoc reports, templates, dashboards; interfacing and liaison with top and senior management, employees and other key stakeholders.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send an updated Resume to: [email protected] with the subject title "NGX Group Recruitment- Support Services Liaison Officer".