Fosad Consulting Limited - We are a business support services firm with offerings in Human Resource Management, Immigrations and Real Estate Consulting. We leverage our expertise and strategic alliances to support businesses. The role of our staff is to set the organisation's strategic direction, ensuring delivery and upholding values that drives the organisation towards it set goals. We currently seek to recruit into our workforce a smart, intelligent and enthusiastic individual that can align his/her goals with that of the organisation.
Our client, a non-banking financial service institution is looking to recruit a Cluster Manager.
Job Title: Cluster Manager
Location: Lagos, Nigeria
Job Responsibilities
- Responsible for Cluster business targets, ensuring high quality service, customer relationship.
- Managing all aspects of Customer Relationships
- Responsible for profitability of all the branches in the cluster
- Regular visit to all the branches
- Responsible for bottom and top line management and supervision
- Giving directions, setting targets and monitoring targets
- Ensuring Staff productivity & Product penetration
- Strategize & Implement new processes for managing better customer relationships
- Identifying new business revenues
- Devising new strategies for meeting target
- Management and cluster audit and compliance.
- Plan and monitor execution of processes and systems to improve operational efficiencies in the region.
- Ensuring the profitability of the branches assigned in the cluster.
- Creating talent pool for organization by grooming the team members to take higher responsibilities.
- Periodic checking to ensure standard operating process is followed at branches and reporting and rectification of any deviation found.
- Branch and network expansion by looking at opportunities in market.
- Coordination and Collaborations with other functions.
- Ensure customer service delivery in line with the set processes and compliance parameters.
- People management and team development.
To professionally manage and support all branch managers in the cluster ensuring that the brand message is being delivered at the highest level
Qualifications
Educational Qualification:
- B.Sc/HND in insurance, Marketing and any other social science related field.
- Candidates with a combination of other degree with relevant experience can also apply.
- MSc/MBA is an added advantage.
- Associate member of any of the professional bodies preferably CIIN.
- A minimum of 10 year relevant working experience with 5 years on a managerial level.
Additional Information
Qualification and Skills:
- Experience of managing people at a senior level.
- Excellent Organisation, planning and communication skills.
- Experience of working with, and developing staff in order to maximise their input into the business.
- Proven ability to drive business forward through making commercial decisions.
- Proven experience of sales/target achievement and the ability to motivate others to achieve.
- Experience of developing and delivering excellent Customer Service Standards.
- A strong working knowledge of Microsoft Office packages.
Application Closing Date
Not Stated.
Method of Application
Interested and qualified candidates should:
Click here to apply online