Community Associate at the Space Management

The Space Management, a contemporary coworking centre that is home to productivity, innovation, co-creation and the stars of today and tomorrow, is currently recruiting to fill the position below:

Job Title: Community Associate (Female)

Location: Ikoyi, Lagos
Employment Type: Full-time

Job Description

• We are looking to hire a female community manager who will make customers feel welcome and at ease.
• As Community Manager, you are responsible for managing, improving, and leveraging relationships within the coworking space.
• You will be in charge of all operational functions e.g. facility management, member management, business management. Conduct onsite tours, CRM, follow up with leads, and sign members up.

Responsibilities

• Understand & amplify the total customer experience
• Welcome members and guests on arrival
• Provide information and support as required by members and guests via email, telephone or in-person
• Develop a system to manage space, member invoices, and client issues.
• Create and implement operational processes
• Coordinate other support personnel, handle all vendor negotiations, and update operational logbooks
• Ensuring the coworking space is clean and all equipment/gadgets/tools are fully functional, inventory is updated, and vendors deliver without disruption.
• Ensure all utility and governance-related bills are treated when due
• Ensure office supplies are always available and keep an accurate inventory of stock and reorders
• Keep updated records of office expenses and costs
• Manage marketing campaigns and social media pages
• Conduct onsite tours, follow up with leads, and sign members up
• Take and manage meeting room bookings
• Provide administrative support across the organization, and manage the entire community
• Ensure maintenance and repairs are carried out when due
• Perform other clerical duties such as filing, photocopying, printing, and scanning
• Send out invoices and receipts when due
• Update client database frequently
• Identify community initiatives that will keep the community engaged.

Requirements

• Must have a University Degree
• 2 years experience
• Must be Female
• Must live within Lagos Island
• Must be process-oriented
• Experience with increasing responsibility in either a sales or customer service role
• Demonstrated project management skills
• Experience managing corporate social media campaigns and social media pages
• Passion for the community
• Interest in working independently with only occasional interactions with the owners
• Fluent in English.

Salary
N80,000 - N100,000 Monthly.

Application Closing Date
25th April, 2022.