Outcess Solutions Nigeria Limited is an integrated customer engagement and business process outsourcing company. At Outcess, we believe that digital technologies are driving a paradigm shift in how we live, work and play. This shift makes it possible and imperative for businesses to radically reshape how they interact and transact with customers and partners, seamlessly connecting and enhancing all aspects of their operations.
We are recruiting to fill the position below:
Job Title: Customer Service Representative (Corp Member)
Location: Opebi, Ikeja, Lagos
Employment Type: NYSC
Responsibilities
- Ensuring that customers are satisfied with products or services
- Letting customers or clients know about additional products or services
- Determining the quickest, most effective ways to answer a client’s or customer’s questions
- Escalating queries and concerns
- Keep records of customer interactions, process customer accounts and file documents.
- Troubleshooting common issues with a product or service.
Requirements
- HND / Bachelor’s Degree in Mass Communication or other related fields.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively.
- Excellent written and verbal communication skills.
Application Closing Date
30th April, 2022.
Sorry, this listing is no longer open.
https://www.hotnigerianjobs.com/hotjobs/426798/customer-service-representative-corp-member-at-out.html