Customer Service Administrator at Eden Solutions and Resources Limited

Eden Solutions & Resources Limited is a Human Resource Management Organization that provides its clients with excellent, bespoke and cost effective Business Management Solutions. Registered in 2002 in Nigeria, and managed by a competent team of professionals. Eden Solutions & Resources was initially set up, primarily as a recruitment agency but today it has evolved into company offering a full complement of business management & HR services including recruitment, training and staff management. Other services include corporate business management, such as marketing and book keeping / accounting.

We are recruiting to fill the position below:

Job Title: Customer Service Administrator

Location: Abuja (FCT)

Job Summary

• We are seeking for a customer-oriented service administrator that will manage the office environment and our clients.
• The incumbent will ensure excellent service standards, respond efficiently to customer inquiries and, maintain high customer satisfaction.

Your Mission

• Manage information in spreadsheets and reports
• Keep records and reports up to date
• Help maintain the budget plan
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure good quality resolution
• Keep records of customer interactions, process customer accounts and file documents
• Ensure good document filing and bookkeeping as well as other duties assigned

Requirements and Skills

• A graduate with 2+ years proven customer support and administrative experience
• Strong phone contact handling skills and active listening
• Must have hands-on experience in bookkepping
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent use of the Microsoft office suite
• Social media savvy (especially Instagram and LinkedIn)
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• A Female candidate will be preferred for this role for gender balance.

Expected Salary
NGN 80,000 plus.

Application Closing Date
17th April, 2022.