Logistics Supervisors at a Reputable Financial Company

A reputable Financial company is recruiting suitably qualified candidates to fill the position below:

Job Title: Logistics Supervisor

Location: Lagos
Employment Type: Contract

Job Objective(s)

• To supervise the activities & teams responsible for providing support to merchants of all the groups in the Financial Institutions Directorates, and ensure prompt resolution of all operational issues.

Duties & Responsibilities
The Supervisor for merchant operation & Support shall primarily be responsible by assisting the Team lead and HOD to execute the following across the state in his region:

• Track all merchant requests/complaints through interface with Helpdesk, Supervisors, Ro and Bank
• Resolve issues for each bank via Support Structure
• Interface with Ros, Banks & Device Application & support team for timely deployment, Upgrades/ Updates & repairs of terminals
• Work with relevant stakeholders (internal & external) to hold periodic trainings for members of the team.
• Work with relevant stakeholders to hold trainings for banks and newly acquired merchants.
• To ensure that clients are adequately informed and trained on new and existing applications, new Products & Solutions
• Ensure that team member have functional working tool by working with relevant teams through interface with Admin.
• Work with team members to ensure that the health status is adequately monitored across all Terminals where the companyis PTAD (and other PTAD’s applications where monitoring App is available) with a view to taking proactive steps to deal with issues identified.
• Ensure PDOs undertake visits to Merchant locations in line with agreed SLA as well as monitor the deployment of paper rolls and other consumables, including decals
• Maintain a database for details of PoS terminals as PTSP.
• Ensure datasheet is updated regularly with newly assigned merchant and terminal details/status.
• Send report to stakeholders- Banks/ Business Team.
• Work with Team Lead/HoD to develop daily roadmap for support officer.
• Work with team members to prepare daily/weekly/monthly support staff performance appraisal report.

Job Requirements

• Education: B.Sc / HND in Economics, Statistics, Mathematics and other numerical courses.
• Experience: 0 - 2 years post NYSC experience
• Any relevant experience would be an added advantage.

Application Closing Date
Not Specified.