Global Profilers is a Recruitment and HR Services firm that specializes in recruitment in Africa; We are currently looking for an Hotel Database Administrator and Contracting
Job Title: Hotel Database Administrator and Contracting
Location: Lagos
Ref: Ref: 329
Responsibilities
- Website booking monitoring, local hotel's booking fulfillment, hotels payment processing, and local packages development and input. Hotels negotiation & contracting.
Job DescriptionsJob Description:
1. Check the for paid and unpaid Hotel Booking Requests
- Monitoring 7days a week, 24hrs a day
- Contact clients with unpaid requests and attend to their enquiries
- Providing guidance, direction, whilst apply cross selling and persuasive techniques.
- Contact hotels and fulfill paid hotel requests
- Manage and update customer database
- Respond to Hotel Requests on Research and respond to customer enquiries.
- Fulfill Requests from Customer Care and Holiday Team (inbound calls); by contacting and committing clients.
- Package preparation for Hotels
2.) Hotel/Client Relations / Database Administration
- Update Full Hotel details and contact information
- Hotels rate negotiation and re-negotiation
- Contact Hotels for room availability /enquiry
- Contact Hotels for room night reservation and security.
- Follow up with hotel to fulfill other components booking requests (i.e. airport pickup)
- Process Hotel Payments with Accounts Department (locally/internationally).
- Hotels Mystery Shopper
- Periodically research hotel rack and competitor's rates in comparison to the organizations rates
3.) Hotels Reporting
4.) Domestic Hotel Contracting
- Hotel Review and evaluation
- Hotel Contract Evaluation
- Local Hotel Upload on the portal
- Hotel Data & Rate Control/Management
Qualification and Experience
- Management degree or other related disciplines
- Minimum 2-3 years prior experience in the hospitality industry
- Good IT Skills
- Leadership and decision-making abilities
- Good communication, organizational and interpersonal skills
Application Closing Date
12th November, 2014
How to Apply
Interested and qualified candidates should:
Click here to apply online