Head of Card Operations at FairMoney Nigeria

FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.

We are recruiting to fill the position below:

Job Title: Head of Card Operations

Location: Lagos
Employment Type: Full time
Category: Growth

Description
The role involves managing FairMoney cards operations post acquisition of the customers, which includes (but not limited):

• Building reliable delivery network across Nigeria by partnering with Delivery/Logistics companies, agency networks, etc.,
• Manage Customer experience and quality framework of cards operation for qualitative delivery.
• Maintain card's inventory to fulfil demand in cost effective manner,
• Stakeholder management for smooth delivery of programs and products.
• process development and creation of SOP.
• Manage and motivate card operation's teams for effective performance management.
• Managing outsourced agencies and ensuring that they deliver on agreed SLA's and quality expectations. Identify gaps and continuously interact with vendors to improve overall delivery standards

Requirements

• Minimum of 5 years of experience in logistics/delivery in NG and 3 years in operations management.
• Experience working with C-level stakeholders, Product, and Engineering leadership.
• Experience implementing new systems.
• Experience leveraging data to make business decisions.
• Supply chain and product creation experience (order management and fulfillment, 3PL management, demand forecasting, inventory planning, manufacturing).

Benefits

• Private Health Insurance
• Pension Plan
• Training & Development
• Performance Bonus

Application Closing Date
Not Specified.