Customer Service Officer at Ascentech Services Limited

Ascentech Service Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business through our core offerings.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Apapa, Lagos
Employment Type: Full-time
Industries/Sector: FMCG

Job Brief

• We are looking to hire a Customer Service Officer who will be responsible for punching invoices and handling of incoming telephone calls. The ideal candidate must live in Apapa.

Job Responsibilities

• Responsible for managing incoming and outgoing calls in the organization.
• Punching of invoices (100-500 invoices) daily.
• Build long-lasting relationships with customers
• Keep a comprehensive record of all calls and/or conversations in the organization’s call center data bank
• Make use of available opportunity to sell or advertise products to customers
• Make sure that whatever response given to the customer(s) is in line with pre-organized communication scripts that have been prepared for different topics that cover customer-related issues
• Identify the needs of various customers, clarify information, embark on necessary research, and provide lasting solutions to customer’s problems

Job Requirements

• Minimum of HND, B.Sc. in any relevant field
• A fresh graduate with at least 0-2 years of experience
• Must possess good communication skills
• Must have good interpersonal skills to enable an easy flow with customers at all times
• Ability to work with little or no supervision
• Must be self-driven at all times
• Must have good knowledge of customer relationship or customer service practices
• Must have good data entry and typing abilities.

Application Closing Date
17th May, 2022.