Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.
Etisalat Nigeria is recruiting to fill the below position:
Job Title: Specialist, Process Review and Operational Efficiency
Location: Lagos, NG
Job Summary
- Maintain the Quality Management System (QMS) and ensure its sustainability by championing audit programs and process review exercises, establishing root cause analysis and engaging stakeholders for the resolution on nonconformities.
- Implement enterprise policy development to deployment and process performance monitoring with the intent of supporting the effective delivery of objectives.
Principal Functions
- Document and communicate process review reports with identified process gaps to stakeholders and monitor implementation of corrective actions
- Communicate process review reports and identified process gaps to stakeholders and monitor implementation of corrective actions
- Support the maintenance of quality Management System to promote the organisation's competitive edge
- Ensure the documentation of non-conformities and root causes with correction and corrective actions
- Provide adequate monitoring and status reports on the implementation of the correction, corrective and preventive actions to ensure timely delivery
- Analyse audit results to ensure continuous process improvements and support superior product delivery with customer satisfaction
- Manage alignment of the policy and process frameworks to deliver stakeholder objectives
- Continuously ascertain maturity level of enterprise processes in order to monitor the evolution of strategic processes sharing best practices within the organization
- Identify and mitigate process bottlenecks in order to achieve process efficiency
- Identify and document realistic process controls for tracking and reporting on process performance
- Generate periodic KPI performance reports for strategic and functional processes to provide feedback on process effectiveness and efficiency, gaps and corrective actions
- Enhance corporate governance through the deployment and maintenance of a robust policy framework
- Liaise with user departments to identify and document required enterprise policies
- Facilitate process awareness trainings and design of workshop materials for internal and external customers
- Carry out other assignments as directed by the Manager, Process Review and Operational Efficiency
Educational Requirements
First degree in numerical sciences from a recognised university.
Experience, Skills & Competencies
- Three (3) to Five (5) years post NYSC work experience
- ISO 9001:2008 certification is mandatory
- Project Management Certification (Prince 2 or PMP) will be an added advantage
- Good communication and presentation skills
- Ability to work in a cross functional team
- Good understanding of the Telecoms environment
- Process Design and Analysis
- Policy documentation and analysis
- Project Planning and Control
- Quality Management System
- Project Management (Governance, Risk and control)
- Problem Solving
- People Management
- Collaboration
- Presentation/Facilitation
- Passion for Excellence
- Integrity
- Empowering people
- Growing people
- Team work
- Customer Focus
Application Closing Date
Not Stated
Method of Application
Interested and qualified candidates should:
Click here to apply online