Head, Banking Operations at a Reputable Microfinance Bank - Catilas Resources Limited

Catilas Resources Limited - Our client, a reputable Microfinance Bank situated in Lagos, is recruiting to fill the position below:

Job Title: Head, Banking Operations

Location: Lagos
Employment Type: Full time

Job Description

• Our client is seeking to employ a competent and solid Manager to Head its Banking Operations department.
• The successful candidate will be responsible for the Bank's core banking system implementation, aligning system configuration with operational processes and policies.

Responsibilities

• Introduce and implement effective systems, policies, structures and resources to support the growth of the institution and ensure adherence to the same; Serve as the Operations Lead for the MFB core banking system implementation, aligning system configuration with operational processes and policies.
• Develop and manage a team of well-trained, focused and motivated Banking Services staff.
• Manage centralized Banking operations & account opening functions to ensure efficiency, quality and control over account opening, E -channel and completeness of Know Your Customer (KYC) / Anti- Money Laundering (AML) activities.
• Define and implement new policies and procedures for Banking Services in support of product development / refinement or upon introduction of new technologies and delivery channels; Analyze operational risks, procedures, work flow and controls on an ongoing basis for continual improvement of operational systems.
• Safeguard customer data and protect against fraud through management of authorization levels and access rights.
• Develop and maintain sufficient business continuity plans to ensure service delivery in the event of minor to major incidences & escalation of service exceptions as needed.
• Oversee customer support processes and organize them to enhance customer satisfaction.
• Performs pre-audits to ensure ongoing adherence to compliance procedures.
• Stay informed of all deposit, business and consumer loan products.
• Maintains adequate cash supplies at the facility.
• Maintains proper teller and vault cash levels.

Requirements

• First Degree in Finance or any related discipline.
• Minimum of 5 years experience Banking Operations and similar role(s) within the Microfinance Banking industry.
• Must possess CIBN Microfinance Professional Certifications (MPC).
• Must possess a thorough understanding of the principles and application of good corporate governance, business and operational risks and control processes and procedures.
• Proficient use of BankOne.
• Outstanding communication and people skills.
• Knowledge of all regulatory policies and procedure
• Ability to recognize problems and apply Risk Management techniques to address them.
• Strong planning, organizational and time management abilities.
• Excellent Leadership, team management, developing and mentoring
• High-level influencing and interpersonal skills.
• Excellent verbal and written communication skills.
• Meticulous attention to detail and accuracy.

Application Closing Date
Not Specified.