Customer Technical Support (Male) at KnowledgeWare Technologies Limited

KnowledgeWare Technologies is the foremost ICT Organization in Nigeria that specializes in computer based testing, e-recruitment services, IT training and Certifications, and other related e-learning services including online registrations. We are focused and driven by the passion to ensure credibility in the conduct of examinations in an atmosphere of ambience and integrity.

With its team of experienced professionals, we believe strongly that only the best is suitable for our clients and we strive hard always to serve our esteemed customers better with every given opportunity. So we encourage you to go ahead and make that decision to engage us with your needs and you'll be glad you did.

We are recruiting to fill the position below:

Job Title: Customer Technical Support (Male)

Location: Surulere, Lagos
Employment Type: Full-time

Job Description
The Customer technical support job role entails:

• Providing first level support services to customers.
• Attend to clients/customers' inquiries, prioritize and resolve customer complaints in a professional, timely and accurate fashion.
• Taking ownership of customer issues reported and seeing problems through to resolution.
• Handle dissatisfied customers in a courteous and professional manner.
• Direct or route customer inquiries and complaints to appropriate unit for assistance.
• Input and compile accurate records and responses of customer interaction on the CRM.
• Work on a shift basis, inclusive of public hoildays and weekends (Saturdays and Sundays).
• Effectively monitor and manage communication across various electronic and social media channels.

Requirements

• HND / B.Sc Degree with 1 - 5 years relevant work experience.

Skills:

• Possess excellent communication (verbal and written skills) and presentation skills
• Good analytical and problem-solving skills, logical thinking, attention to details, and focus on quality.
• Excellent Organizational and Multi-tasking abilities
• Customer support orientation and experience
• Empathic, Polite, Courteous, Smart and Proactive.
• Knowledge in IT or other related technical field
• Good knowledge of operating systems, hardware and software
• Serenity in challenging situations
• Tech savvy and proficient in the use of social media.

Application Closing Date
2nd May, 2022.