Front Desk / Administrative Personnel at Role Model School

Role Model School (RMS) is a Christain Creche / Nursery / Primary school founded in 2001 by Daystar Christian Centre, and we have kept a holistic record of excellence since then. At Role Model School, we provide excellence in all areas of life. We value education highly and recognize it as the foundation and future of our nation.

We are recruiting to fill the position below:

Job Title: Front Desk / Administrative Personnel

Location: Oregun, Lagos
Employment Type: Full-time

Job Summary

• Front desk / Administrative Personnel act as support to the school is the first contact / front line in receiving visitors, staff and pupils to the school.
• He/she will also provide general administrative support duties to staff.

Job Responsibilities

• Welcoming, receiving, signing in and dealing with and directing staff, pupils, parents, school governors, school visitors and other stakeholders as appropriate
• Managing the staff, pupils, parents and visitor school entry system
• Operating the school’s main telephone, transferring calls, or taking and delivering messages as appropriate
• Managing the school’s main inbox, replying, forwarding messages and making appointments for staff as appropriate
• To build and manage the ambience of the front office.
• Manage incoming calls in a pleasant phone manner.
• Manage correspondence between school, parent and prospective parent
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with Parents/Pupils/Colleagues through open and interactive communication.
• Provide accurate, valid and complete information during the inquiry.
• Handle parent complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of parent interactions, process and file documents
• Participate in the admission process
• undertake other duties as directed.

Job Requirements
Education:

• A Degree in Humanities or any Social Sciences from a reputable University.

Experience:

• At least two (4) years work experience within an Administrative team.

Job Competencies:

• Good command of written and spoken English
• Strong phone contact handling skills and active listening
• Familiarity with MS office package
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Ability to work in a team
• Good administrative skills.

Application Closing Date
25th May, 2022.