Customer Service Representative (Inbound & Outbound Agent) at Outcess Solutions Nigeria Limited

Outcess is an integrated customer engagement and business process outsourcing company. We deliver innovative digital solutions that empower and optimize the performance of people, teams and organizations.

We are recruiting to fill the position below:

Job Title: Customer Service Representative (Inbound & Outbound Agent)

Location: Opebi, Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Answers phone and responds to customer requests.
• Upsell/Sell product and services, place custom orders in computer system.
• Provide customers with product and service information.
• Transfer customer calls to appropriate staff (as and when asked for).
• Identity, research, and resolve customer issues using computer systems and applications.
• Follow up on customer inquiries, if not immediately resolved.
• Recognize, document and alert the supervisor of trends in customer calls.

Requirements / Skills

• HND / Bachelor’s Degree in Mass Communication or other related fields.
• Relevant experience (6 months – 1 year) in Customer Service is an advantage.
• Candidate must be within the age bracket 23 - 30 years.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Excellent written and verbal communication skills.
• Language skills. Must speak fluent English and at least one of the 3 major Nigerian Languages – Hausa, Igbo, Yoruba.

Salary
N50,000 Monthly.

Application Closing Date
30th May, 2022.