Customer Care Intern at an Innovative Research and Development Company - First Excelsia Professional Services Limited

First Excelsia Professional Services Limited - Our client, an innovative Research and Development company with trendsetting products in the education and health sector, is recruiting to fill the position below:

Job Title: Customer Care Intern

Location: Lekki, Lagos
Employment Type: Internship
Industry: Tech

Job Description

• The suitable candidate would learn the essential processes of quality customer service, swift customer engagement and also be exposed to creative things in the industry.
• This is a learning experience with a team of passionate and energetic people who would make learning fun and interesting while working.

Job Summary

• Resolve product or service problems by clarifying client/customer complaint, determine the cause of the problem, select and explain the best solution, expedite corrections or adjustments and follow up to ensure resolution.
• Prepare product or service reports by collecting and analysing client/customer information.
• Contribute to team effort by accomplishing related results.
• Provide support for efficient customer service processes
• Carryout other tasksas assigned

Person Specification

• B.Sc / HND in Business Administration or a similar field.
• Good communication and interpersonal skills.
• Time management skills.

Application Closing Date
13th May, 2022.