Customer Care Officer at an Internet Service Provider - Ascentech Service Limited

Ascentech Service Limited  - Our client, a reputable company in the Internet Service Provider (ISP) Industry, is recruiting suitable candidates to fill the position below:

Job Title: Customer Care Officer

Location: Ikeja, Lagos
Employment Type: Full-time
Industries / Sector: ISP/Telecommunication

Job Responsibilities

• First-line interaction with customers to Ensure customer queries/requests/concerns attended, documented, and reported to management
• Follow-up with the relevant department should in case there is any delay, escalate at deviations
• Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised
• Ensure Daily Operational Reports are prepared and submitted in time
• Ensure efficient operations at the shop by coordinating remedies of issues affecting operations
• Ensure Customer Service attitude is exemplified by actions and initiatives
• Motivate contribution from colleagues to ensure Customer Delight
• Adopt standards for business activities/processes and ensure adherence
• Share improvisations with management that can be replicated at all locations/processes

Job Requirements

• 1 - 2 years as a customer care Officer in an ISP/Telecom
• HND / B.Sc in any relevant field
• Must possess good communication skills
• Must have good interpersonal skills to enable an easy flow with customers at all times.
• Should have Planning and organizing skills.
• Customer Focused, Result oriented, Zeal for Initiative with Speed, Leadership quality and team Handling capacity, Energetic and Assertive, Customer query resolving skills, Excel Knowledge is a MUST.

Application Closing Date
8th May, 2022.