Hotel Front Office Manager at Gran Melia Hotel

Gran Melia Hotel is a sumptuous hideaway set on a 10 plot land strategically positioned on the tranquil Lekki Peninsular. This hotel offers you the ultimate comfort and privacy. The cutting-edge design and high-tech facilities provide you with the ultimate paradise to unwind and relax in style.

We are recruiting to fill the position below:

Job Title: Hotel Front Office Manager

Location: Lagos

Job Description

• We are looking for a pleasant, organized and friendly Front Office Manager to join our team! As a Front Office Manager, you will be responsible for all receptionist and clerical duties at the front desk of our office.
• As the front-line-employee, your role will be extremely important for improving customer experience and satisfaction. Your goal should always be to make guests and visitors feel comfortable and satisfied while in our office.
• We are looking for a friendly, professional, and customer-oriented front office manager to join our team. As the front office manager, you will make sure that customers and visitors feel welcome and are well looked after.
• Your role will include overseeing employee schedules, front office staff training, and perform the basic reconciling of receipts.

Requirements

• 3 years of experience as Front Office Manager or similar role
• Can work under pressure
• Have good people skills, a professional appearance, and be highly organized
• Knowledge of PMS and basic accounting
• Knowledge of office management and basic bookkeeping
• Excellent knowledge of MS Office (especially Excel and Word)
• Sense of ownership and pride in your performance and its impact on company’s success
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• Customer-centric
• High School diploma; additional qualifications will be a plus.

Application Closing Date
20th May, 2022.