Data Analyst - NYSC Intern at Outcess Solutions Nigeria Limited

Outcess Solutions Nigeria Limited is an integrated customer engagement and business process outsourcing company. At Outcess, we believe that digital technologies are driving a paradigm shift in how we live, work and play. This shift makes it possible and imperative for businesses to radically reshape how they interact and transact with customers and partners, seamlessly connecting and enhancing all aspects of their operations.

We are recruiting to fill the position below:

Job Title: Data Analyst - NYSC Intern

Location: Opebi, Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Prepare daily reports, both internal and external
• Prepare Contact Centre performance reports by collecting, analyzing and summarizing data and trends while sharing data with Call Centre Operations.
• Generation of real-time and historical reports to monitor various parameters so as to ascertain service level achievement and monitor company growth, daily, weekly, monthly and quarterly business review reporting and presentations.
• Performance, Project, training/learning, leave and Team management.
• Develop and manage employee database.
• Perform other special projects as may be assigned by the Head of MIS.

Requirements

• OND / HND / Bachelor's Degree in Computer Science / Data Analysis or other related fields.
• Not more than 34 years of age
• 1 - 3 years of work experience
• Relevant experience in Customer Service is an advantage.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Excellent written and verbal communication skills.

Application Closing Date
31st May, 2022.