Telesales Agent at a Leading Financial Technology Company - First Excelsia Professional Services Limited

First Excelsia Professional Services Limited - Our client, a leading Financial Technology company, is recruiting to fill the position below:

Job Title: Telesales Agent

Location: Lagos
Employment Type: Part-time
Industry: Technology

Job Description

• Our client is seeking to fill the role of Telesales Agent to generate leads and grow the sales of the organization.
• The role holder will be responsible for sales promotion, closing sales deals over the phone, achieving sales targets, providing insights on the product(s) and services of the company, and maintaining good customer relationships.
• The ideal candidates must have excellent communication skills, outstanding sales ability, adequate record keeping ability as well as sales promotion ability.

Summarised Job Responsibilities

• Contact potential and existing customers/clients to inform them about a product or service.
• Provide comprehensive answers about the products and services of the company.
• Handle grievances to preserve company reputation.
• Meet company expectations for excellent customer service.
• Maintain professional competency in confidentiality and work ethics.
• Track and document calls and sales.
• Generate lead through a telephone conversation
• Keep an updated customer database.
• Direct prospects’ information in the database to the field sales agents

Person Specification

• Must have a First Degree in any discipline from a recognized institution.
• Minimum of 2 years’ experience as Telesales Agent, Customer Service, or related role.
• Fluency in English Language.
• Fluency in any Nigerian language is an added advantage.
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.

Application Closing Date
13th May, 2022.