Mannich Consulting Services, a consultancy company with Bias in the Hospitality and Food Services industries, is recruiting to fill the position of:
Job Title: Customer Service Assistant
Location: Lagos, Nigeria
Job Description
Introduction to the role:
- As a Customer Service Assistant, you will be part of the Customer Service team.
- We are looking for an open-minded and outgoing person with extensive marketing and event management experience.
- Your areas of responsibility include:
- Assisting selling processes for our customers and generating additional Sales
- Coordinating information to customers browsing our websites during store discovery, order and checkout.
- Including after sales support.
- Performing phone conversations with customers to answer their questions, provide information and advise them.
- Handling special requests and complaints of customers
- Collecting and storing useful data within our back-end system
- Ensuring follow up through emails, phone or any required means.
Qualifications and Requirements
- Customer Service experience.
- Ability to self-organize multiple tasks well and to complete them on time with a clear focus on results
- Ability to foster and maintain relationships with individuals.
- Excellent negotiation skills and strong communication skills - proven results with key decision makers
- Willingness to work well in a team
- A large network (friends, family, contacts etc.)
- A Bachelors Degree or HND .
Application Closing Date
28th November, 2014
How to Apply
Interested and qualified candidates should send their applications and CV's to:
[email protected]