Prime Alliance Consults - We are group of professionals that specialize in Manpower, Headhunting, Recruitment, Training, Human Resources and Management.
We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Ikeja, Lagos
Employment Type: Full-time
Job Description
- We are hiring a customer service representative to manage customer queries and complaints.
- You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
- To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Requirements
- High School Diploma, General Education Degree, or equivalent.
- 1 - 31 years work experience.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Salary
N60,000 - N80,000 / month.
Application Closing Date
31st May, 2022.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
https://www.hotnigerianjobs.com/hotjobs/433091/customer-service-representative-at-prime-alliance.html