Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.
The Operations division of Standard Bank is at the very centre of all the bank’s procedures, enabling and optimising our Corporate and Investment Banking activities. We develop prototype concepts into robust, reliable solutions, constantly evolving our existing product range to help the bank maintain a competitive lead with our global clients. We are also in demand as internal consultants to the business, helping to manage the Bank’s assets through effective risk management and control systems. As part of this role we now seek an experienced settlement professional, who will help guide our work to fulfill our ambitious growth strategy
Stanbic IBTC Bank is recruiting to fill the position of:
Job Title: Settlement Officer - Global Market Operation
Job ID: 12738
Location: Nigeria
Job Purpose
- To effectively support Global Market Operations functions on Settlement of transactions with the purpose of providing quality level of operational service in support of Global Market and other business and functional units within Stanbic IBTC Bank Plc.
Key Responsibilities
- Customer Satisfaction:
- Timely attendance to customers’ queries via phone calls, e-mails and Swift messages at all times.
- Timely process of customers’ transactions on the bank’s application and SWIFT RTSX.
- Ensure timely settlement of transactions.
- Excellent customer service delivery at all times.
Training and Development:
- Self development through on-the-job training.
- Cross functional training and job rotation.
- Participation in departmental training, workshops, conferences and seminars.
- Reading of departmental manuals and GRG.
Financial Management:
- Ensure timely settlement of transactions to avoid interest claims.
- Timely recognition of income and charges.
- Prevention of income leakage through timely and correct postings.
- Ensure proper use of stationery within the department.
Internal Business Process:
- Ensure deals are done within approved limits.
- Ensure compliance with controls and procedures
- Ensure our account CBN is reconciled daily and outstanding items queried.
- Ensure correct booking of transactions on the banking application.
- Timely reconciliation and query of outstanding items.
- Ensure the integrity of data processed
- Zero defect in processing
- Ensure proper house and record keeping.
Change Agent Role:
- Ensure good follow up on projects and strategies planned in the department.
- Ensure good adaptation to structural changes in the unit.
- Continuous improvement in our processes.
- Ensure full service and total support to other business units.
Key Performance Measures:
- Constant feedback to team leader Settlement and head GMO
- Quality assurance level of operational service provided to Customer and business units.
- Ensure the execution of checklists and action plans are carried out in the correct manner and within specified time frames.
- Contribute innovatively & Support the business strategic objectives.
- Continuous improvement on desk functions
- Ensure systems and processes are appropriate.
- Improve operational integrity.
Required Skills and Qualifications
Qualifications
- A university degree/Equivalent preferably but not limited to any of the following: B.SC (Economics, Business Administration, Banking & Finance, Accounting)
- ACI certification (added advantage)
Experience
- Minimum of 2 years banking experience.
- Understands and produces documentation to the level expected by the Head, GMO
Required Competencies
Technical competencies
Problem Solving:
- Able to deal with problems effectively with minimal impact on the customer.
- Deal with diverse problems and have a network channel to assist with the resolution of these problems effectively i.e. know who the key players are.
- Liaise and communicate with the support mechanisms (help desk).
Planning:
- Ability to prioritise daily activities for effectiveness and efficiency.
- Decision making
- Able to weigh things up quickly and take the initiative in line with authority.
- Apply banking acumen and sound common sense to processing issues.
- Monitor changes in the operating environment, quick to act upon potential opportunities.
Personal Competencies:
- Effective communication skills, verbal and written.
- Presentation skills
- Socially confident - puts people at ease, mixes easily, creates good impression.
- Respond positively to change - be flexible, pro-actively encourage change.
- Teamwork skills - consistently promote teamwork, and add value within the team.
- Sense of responsibility - show respect towards others
- Independent and energetic - Needs to be self-motivated, enthusiastic and show initiative.
- Customer service oriented.
Application Closing Date
20th November, 2014
How to Apply
Interested and qualified candidates should:
Click here to apply online