Traction Apps is a platform that provides you with all the tools to run and grow your business. Accept payments, manage sales, send invoices, manage inventory, and a lot more on Traction.
We are recruiting to fill the position below:
Job Title: Merchant Support Officer
Location: Port Harcourt, Rivers
Job Description
- We are on the lookout for a Merchant Support Officer resident in PHC who will be responsible for providingreactive and proactive support to assigned merchants and POS deployment.
Responsibilities
- Conduct regular visits and support of Merchants to ensure up-time on POS
- terminals.
- Provide on-site support to customers that use Traction apps products
- Attend customers' complaints, enquiries, and resolve issues via phone and first level support.
- Work hand in hand with the sales team to carry out deployments and deliver on leads.
- Prepare and submit daily activity reports including issue resolved, feedback and performance report.
- Escalate the issues/complaints to higher authority for solution if needed.
- Conduct network maintenance, troubleshooting, and debugging of the POS terminals.
Requirements
- B.Sc Degree preferred
- At least 2 years experience in a relevant role
- Thorough understanding of the Fintech industry
- Ability to relate professionally with merchants/customers, attending to their needs in a proactive manner
- Strong communication skills.
Application Closing Date
17th May, 2022.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Note: Qualified candidates resident in Port Harcourt City need apply.
https://www.hotnigerianjobs.com/hotjobs/434785/merchant-support-officer-at-traction-apps.html