CRM & Billing Ops Engineer at JSK Recruitment Edge Limited

JSK Recruitment Edge Limited - Our client in the telecommunication industry is recruiting to fill the position below:

Job Title: CRM & Billing Ops Engineer

Location: Ikoyi, Lagos
Employment Type: Full-time

Job Description 

• Be responsible for supporting our B/OSS stack, and its ancillary tools and utilities.
• The engineer in this role, will support the end-to-end subscriber lifecycle for postpaid, hybrid, prepaid customers, in the GSM, Enterprise, FTTH, Airtel Money, and other customer domains.
• Services managed, will include, but not limited to provisioning, CRM, billing, order orchestration, order fulfillment and maintaining the product catalog.

Responsibilities and Accountabilities

• Monitor the smooth operation of the CRM tool, the mediation device, and ancillary applications for interconnect/roaming
• Administer the applications to ensure optimal availability and service efficiency
• Monitor and control permissions, privileges, and access rights to the BSS stack.
• Assist in billing problem analysis and resolution.
• Lead the bill run/dispatch processes and activities, ensuring prompt delivery of bills to postpaid customers in all categories
• Monitor incident escalations and QoS delivered by vendors
• Participate in technical acceptance testing of postpaid billing application patches and upgrades
• Prepare/compile agreed periodic activity and performance reports for the Lead, BSS
• Engage with internal and external teams in escalation management
• GSM and non-GSM bill run/dispatch
• Provision scheduled and ad-hoc reports in a timely and efficient manner.
• Investigate reasons for service faults
• Assist with change management, ensuring minimal impact on subscribers, and end users during patch implementation, upgrades and bug fixes.

Qualification, Experience and Skills

• First Degree or equivalent in a relevant discipline
• Minimum of 3 years’ relevant work experience.
• Scripting in SQL,
• Perl,
• Python and Shell.

Salary
N350,000 - N450,000 / month.

Application Closing Date
27th May, 2022.