Eclat Human Resource Consulting is a progressive Human Resource Management Firm with its Headquarters in Abuja, Nigeria. Our portfolio represents a diverse spectrum of professionals who are solution-oriented. Our team portfolio has allowed us to be operational in various industries in Nigeria such as Information and Communication Technology, Medical, Legal, Non-profit firms, Construction, Transportation, etc. Our experience over the years has provided us with the opportunity to render services for start-ups, mid-scale, and large-scale firms. These services and solutions range from Human Resource Management Systems, Human resource software, corporate strategy, Administration, Labour and Statutory Compliance, Law office management, Staffing, Talent management, Compensation and benefit Administration, Salary Benchmarking Surveys, Human Capital Development, and much more.
Key Responsibilities
We seek a hotel general manager who can deliver or is willing to learn how to deliver on the following:
- Manages day-to-day operations, ensuring the quality, and standards and meeting the expectations of the customers daily.
- Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
- Manage ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Keeps the Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Lead all key property issues including capital projects, customer service and refurbishment
- Hold regular briefings and meetings with all heads of departments.
- Serves as a role model to demonstrate appropriate behaviours.
- Supervises and manages employees. Manages all day-to-day operations.
- Establishes and maintains open, collaborative relationships with managers and ensures they do the same within their respective teams.
- Ensures compliance with all Hotel policies, standards, and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs).
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Displays leadership in guest hospitality exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Establishes challenging, realistic, and obtainable goals to guide operation and performance.
Education and Work Experience
- Bachelor's Degree from an accredited university in Hotel Management, Hospitality, Business Administration or a related major.
- 10 to 15 years of experience in the hospitality industry with significant luxury and international experience, and at least 5 years experience as a General Manager.
- Other hospitality certifications are an added advantage
- High level of experience with top brands in the hospitality Industry.
Requirements:
- Knowledgeable of hospitality standards.
- Attention to detail and procedures.
- Ability to liaise and communicate with clients directly.
- Familiar with Opera PMS and other hotel software
- Excellent negotiation skills.
- Excellent verbal and written communication skills
- Excellent customer service with a client focus
- Effective corporate leadership and team management
- Proficiency in Microsoft Office suites (Word, Excel, and Power point).
Mode of Application
Interested and qualified candidates should send their Resumes to: [email protected] using the Job Title and industry as the subject of the email.
Note: Only shortlisted applicants will be contacted.