Lorache Consulting Limited - Our client, a Financial Service Provider, is recruiting a well-spoken candidate to fill the position below:
Job Title: Telesales Agent
Location: Lekki, Lagos
Employment Type: Full-time
Sector: Digital Bank
Job Description
- The candidate will be responsible for soliciting sales over the telephone.
- The Telesales agent's responsibilities include contacting potential customers, reading from a prescribed script, focusing on member-centric needs to close sales and documenting members’ information, transactions and reactions.
Responsibilities
- Contact potential or existing members to inform them about a product or service
- Answer questions about products or the company
- Ask questions to understand customer requirements and close sales
- Direct prospects member's information in the database to the field sales agents
- Handle grievances to preserve the company’s reputation
- Go “one more” to meet sales quota and facilitate future sales - Listen to the members’ needs to generate repeat sales.
- Gather and document members’ information on transactions and reactions to products.
- Keep up to date on all products’ knowledge and information
- Pursue promising leads with persuasion and persistence
- Assist in resolving member complaints/disputes
- Commit to team and individual quotas/goals.
- Meet company expectations for excellent customer service.
- Maintain a friendly, professional tone at all times.
Daily activities:
- You are expected to be punctual, Deliver your work within the stipulated requirement for your role consistently. You shouldn’t miss deadlines or do things late.
- You are required to maintain a professional competency in confidentiality and work ethics especially in data and information security.
- A keen attention to detail is expected from you when dealing with member information to avoid legal consequences, breach in policy, and communicating the wrong information.
- You are expected to attend to all members assigned to you.
- You are expected to adopt a creative approach to problem solving as expected in a startup environment, certain tasks are not entirely spelt out but it’s expected you take initiative in completing these tasks.
Calls:
- All calls must be handled with courtesy, professionalism and highest quality expected of our representative.
- All call scripts must be adhered to, and all calls must be handled in a timely manner applying the mandatory call.
- You are expected to make a minimum of 100 calls per day.
- You are expected to respond to members via channels assigned to you.
Chats:
- All chats are expected to meet our required standard, and chat etiquette must be followed.
- All chats must be acknowledged within 5 minutes and all queries must be solved immediately (where partners are not involved).
- All available macros and provided replies relating to the respective chat must be applied.
- All chats must be handled with courtesy, professionalism and highest quality expected of our representative.
Notes:
- You are expected to preview Members' accounts and Notes associated with those accounts to understand logged information about members.
Reports & Meetings:
- You are also required to provide the relevant information of your work in proper detail during Standups.
Requirements
- Candidates should possess a Bachelor's Degree / HND qualification
- Proven experience (minimum of 2 years) as telesales or other sales/customer service role
- Proven track record of successfully meeting sales quota preferably over the phone
- Problem solver, perfect written and spoken communication
- Analytical profile with experience in customer service, telemarketing, customer experience.
- Joy in building things from scratch, if something needs to get done you are reliable to provide solutions.
- Comfort in ambiguity, you seek adventure and an accelerated career path.
- Ready to get your hands dirty, because you will have to “roll up your sleeves”!
- Willingness to work weekends, occasional holidays, and outside of standard 9-5 business hours - Fluency in English and other Nigerian languages.
- An empathetic, inclusive and curious attitude
- Good knowledge of relevant computer programs (e.g., CRM software) and telephone systems - Cool-tempered and able to handle rejection - Great sales ability.
- Ability and willingness to learn about products and services specifications and benefits - Patient and friendly personality.
Skills:
- Team player
- Outstanding telephone etiquettes
- Ability to manage stressful situations and strict deadlines.
- Highly motivated individual.
- Ability to work independently and collaboratively.
Application Closing Date
31st May, 2022.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
https://www.hotnigerianjobs.com/hotjobs/435737/telesales-agent-at-lorache-consulting-limited.html