Customer Service Manager at a Renowned Luxury Fashion Brand - Pc Recruit Nigeria

PC Recruit Nigeria - Our client, a renowned luxury Fashion brand, is recruiting to fill the position below:

Job Title: Customer Service Manager

Location: Lagos

Job Description

• Our client needs experienced and qualified candidate with a background and/or strong interest in luxury goods, for the position of Customer Service Representative.
• In this Ecommerce and After-sales role, you will be the primary contact by phone or email for customer inquiries about our products and brand.

Duties

• Provide knowledgeable answers to customers phone calls and e-mail inquiries regarding our products and brands.
• Assist clients with their on-line order. Deal with orders in the back office and liaise with logistics.
• Follow-up on orders and liaise with customers, retail, repair services, buyers, etc.
• Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry.
• Manage ongoing customer relationships utilizing our CRM tools
• Develop collaborative, positive working relationships with staff in our bespoke department.
• Assist customers with after-sales service issues.
• Be a primary contact for customer inquiries about our products and brand.
• Able to communicate concisely about our company policies to client.

• Maintain and update regular client correspondence, Proactive personality and self-motivator.

Requirements and Qualifications

• HND / B.Sc Degree
• Minimum of 2 years’ experience in customer service for a luxury company, preferably in fashion.
• Strong Ecommerce background and must be a sales-oriented person.
• Quick learner with the ability to absorb extensive information on our brand's history, product offerings and communications/advertising program
• Outstanding written and verbal communication skills, great phone etiquette and elevated speech
• Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment. Proven to be organized, methodical and rigorous.
• Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly with 55/60 WPM typing speed
• Team player able to develop great relations with co-workers
• Second language a plus ( French).

Salary
N120,000 - N150,000 Monthly.

Application Closing Date
Not Specified.