Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.
Standard Bank is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth. We now need a talented and resourceful implementation specialist to help us fulfil our business objectives and build customer loyalty.
Stanbic IBTC Bank is recruiting to fill the position of:
Job Title: e-Business Implementation Specialist
Job ID: 12746
Location: Nigeria
Job Purpose
- Responsible for on-boarding, implementation, training, and adoption of e-business channels and products.
- This includes meetings/calls, scheduling, workflow analysis, resources planning, managing multiple project expectations, delivering training to staff, project communications, customer support and troubleshooting, and communicating product feedback/needs to the product management teams and IT.
- This person is a critical member of the e-business team with the responsibility of converting client mandates to money.
- He needs to possess excellent customer facing skills, a passion for customer satisfaction, an extensive project management experience as well as a robust understanding of all e-business channels and products.
Key Responsibilities
1.) Client Engagement
- Once implementation mandate is received from sales team engage client prior to solution implementation in order to agree key implementation steps and processes.
- Lead the preparation of multiple, concurrent implementation projects and ensure customers meet projected timelines and objectives stated in pre implementation agenda.
- Provide customers with detailed instructions over the phone, email or in person during implementation process.
- Conduct role-based channel training to clients on site.
- Serve as the main point of contact for SIBTC e-business customers; proactively identify, troubleshoot, and resolve implementation problems
- Drive utilization of newly implemented solutions by close monitoring of solution at infant stage
- Serve as post implementation point of contact to the client, ensuring ease of use of solution implemented as well as handling post implementation issues.
2.) Implementation Agenda/Process
- Assess needs and issues that arise during implementation and develop resolutions or recommend specific solutions such as alternate methods and procedures, changes in processing methods and practices, or redesign of processes.
- Exercise independent judgment to organize and plan implementation program and tasks; ensure implementation is tailored to each customer’s needs with respect to their specific practice workflow, client base, and procedures.
- Prepare progress reports for measurement and post assessment of each implementation timeline; communicate barriers to success and maintain a lessons learned log
- Refine and/or develop necessary implementation and training materials.
- Provide expert guidance to address critical and/or outstanding issues impacting the implementation process.
3.) External Focus
- Work with product team to provide recommendations for product and support improvements
4.) Stakeholder Management
- Engage and influence to ensure alignment of key stakeholders, namely: Sales, Operations, IT, risk, compliance as well as relevant management committees
Key performance measures
- Adoption of PRINCE2 Project Management approach to foster practicality and simplicity of documentation, understanding, acceptability and usability by all stakeholders (eBusiness, TPS, RMs), and Stakeholders’ confidence in the process.
- Proper project planning and initiation.
- Effective requirement gathering, analysis and documentation.
- Clearly documented client mandate implementation process.
- Creative Solution matching to client’s requirements.
- Project Management Practice and Discipline in the team.
- Stage & Project Tracking and Monitoring
- Reporting & Status update to all stakeholders
- Benefit realization planning
- Post-Implementation Review.
- Proper Go-Live and Early life Support planning and implementation.
- Regular Stakeholder engagement.
- Achievement of approved targets for key pending implementation projects.
- Properly documented and approved targets for key pending implementation projects.
- Engaging all stakeholders towards achieving the targets for key pending implementation projects.
- Proactively escalating where there is a risk of missing targets
- Effectively engage, coordinate and lead team members.
- Properly coordinated and implemented projects.
Required Skills and Qualifications
Qualifications
- Minimum educational qualification: Graduate qualification
- Appropriate project management certification and extensive experience
Experience
- Reasonable experience required in process mapping and general operational analytics.
- Reasonable knowledge of finance, budgeting, budget monitoring and control
- Experience required in leadership and team management
Required Competencies
Technical competencies:
- Sound Business knowledge and knowledge of e-Business products and services
- Sound knowledge of industry practice and key players in e-Business
- Good knowledge of MS office, for reporting, data management, presentation and analysis
Personal competencies:
- A dynamic, fast learner, who has the ability to understand systems and the broader business concept
- Very good verbal and written communication with diverse audiences
- Ability to function at a strategic and tactical level
- Ability to engage stakeholders across levels to achieve desired result.
- Need to be delivery orientated - has a sense of urgency about solving problems and takes appropriate, timely decisions/actions to achieve desired outcomes.
- Able to convey factual information clearly.
- Ability to prioritise tasks, manage own time effectively
- Assertive - must be able to put forward an idea or view despite opposition.
- Resilient - must be able to retain optimism despite setbacks.
- Ability to motivate others to ensure optimal productivity and delivery on promise.
- Creative and innovative approach to issues
- Excellent leadership ability and people and team management skills.
- Ability to encourage, motivate and support teams to consistently delivery above standards
Application Closing Date
24th November, 2014.
How to Apply
Interested and qualified candidates should:
Click here to apply online