Eric Kayser, a fast-growing Hospitality company with branches in Victoria Island and Ikoyi, Lagos State, is looking for ambitious and skilled candidates to fill the position below:
Job Title: Assistant Restaurant Floor Manager
Location: Victoria Island, Lagos
Employment Type: Full-time
Responsibilities
- Carry out the floor opening and closing procedure according to checklist
- Ensure quality standards in product, equipment, atmosphere and service using records, menus and appropriate reference material
- Monitor the implementation of standards set for products and practice to ensure food safety
- Orient and encourage floor staff to promote menu items pushing sales
- Ensure good grooming, hygiene, safety and sanitation practices in floor area
- Look after the assets and provide necessary inventories when needed
- Report the needs of regular maintenance and upkeep of the floor and its equipment
- Monitor the floor staff schedule, attendance, section rotation, duties, performance, training and leave participate in their coaching, appraisal and development opportunities
- Ensure a good and professional communication channel among floor teams and with the head of branch through logbooks, memos, briefings and meetings.
- Seeking and soliciting feedback from guests and handling their complaints
- Review the yearly plan for events and promotions with the head of branch
- Report the floor state of operations to Head of Branch, providing advice for possible improvement
- Ensure OUTSTANDING customer service is rendered to guests at all times and in a timely manner.
- Carry out other duties that maybe assigned.
Qualifications
- Relevant Degree or HND in Business Studies, Management, Hospitality Management or Hotel and Catering.
Experience:
- Minimum of 2 years experience in a similar role obtained in a well-structured fine dining or casual dining restaurant of a reputable organization.
Skills/Abilities:
- Excellent customer service skills
- Commercial awareness
- Flexibility
- Good interpersonal skills and Problem-solving skills
- Active listening, outstanding communication and people skills with great team spirit.
- Ability to stay professional in a stressful work environment.
- Available to work different hours including weekends, days, and nights.
- Good physical abilities
- Critical thinking and time management skills
- Patience, Personality and Perseverance abilities
- Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
- Food safety training is a plus.
Application Closing Date
16th June, 2022.
https://www.hotnigerianjobs.com/hotjobs/439200/assistant-restaurant-floor-manager-at-eric-kayser.html