Collections Agent at Umba

At Umba, we are building a digital bank for emerging markets, offering intelligent, affordable financial products. We are currently live with an Android app in Kenya & Nigeria with our digital banking services.

One-third of the world's 2 billion unbanked people live in Sub-Saharan Africa, and we are here to bring these customers free banking services and bring them into the formal financial system. It's an exciting mission and one that we are excited to deliver on.

We are recruiting to fill the position of:

Job Title: Collections Agent

Location: Maryland, Lagos
Employment Type: Full Time

Job Description

• Responsible for collecting overdue amounts from customers
• Making and receiving telephone calls from customers to determine why their repayments are overdue
• Explaining repayment terms, and negotiating new payment terms where appropriate
• Conducting all communications in a professional and compliant manner
• Recording the outcome of all calls on the collections system
• Achieving the required targets in terms of activity and collections rate
• Provide feedback and escalate collections issue for credit policy changes.

Requirements
Work Experience Requirements:

• Experience in a call center essential
• Experience in fintech / banking desirable.

Skills Required:

• Excellent communication and negotiation skills
• Strong empathy and active listening skills
• Passionate about solving problems and delivering results
• An understanding of banking products and services
• Good level of computer literacy.

Application Closing Date
Not Specified.