Workforce Group is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise, in the area of organizational effectiveness and employee performance, the Company is positioned to assist businesses across diverse sectors of the economy in their quest to create sustainable value for their stakeholders.
We are recruiting to fill the position below:
Job Title: Chief Executive Officer
Location: Lagos
Employment Type: Full Time
Purpose / Role
- To lead the organization and continuously enhance its value. Provide direction and leadership to the team to execute and achieve the growth and profitability plans.
Key Aims and Objectives
- The role is responsible for leading the organizational growth and profitability and continuously enhance value of the enterprise.
- The role is expected to deliver company’s revenues and profits as per the agreed AOP in line with the growth plan.
- Another key objective of the role is to ensure organization health and engagement are also achieved along with the profitability goals.
Roles & Responsibilities
Revenue, Growth, and Profitability:
- Builds the annual operating plan (AOP) in line with the long-term growth goals.
- Understands key segments the organization operates in and creates plan for each segment and its revenue drivers to maximize revenue and profitability.
- Understands key cost drivers, benchmarks, and achieves control/ budget thresholds in line with the AOP.
- Leverages existing customer relationships to target higher wallet share. Acquires new customers to achieve growth in revenue leveraging existing infrastructure.
Operations:
- Ensures operations are run smoothly, efficiently and in-line with customer expectations. Creates, tracks, and improves operation metrics.
- Drives process improvement to enhance productivity, achieve efficiencies and reduce costs / wastage. Leverages existing infrastructure and team to deliver and manage more volume.
- Builds benchmarks, controls, and reduces cost of operations.
Business Development and Customer Service:
- Builds the customer acquisition strategy and leads the business development to acquire new customers in line with the revenue growth requirements and AOP.
- Drives the customer service to deliver high level of customer satisfaction. Builds plans for revenue growth from existing customers.
- Reviews and analyses the profitability and potential of the services portfolio. Drives commercial decisions on addition or deletion of services.
Leadership, Culture, Team Management, and Human Resources:
- Provides Leadership and leads by example.
- Builds a high performance, and high engagement culture. Creates pipeline of Leaders and Managers by driving continuous learning & development and mentoring.
- Creates organization health goals and drives the team to achieve them.
Finance, Control, and Governance:
- Supervises the function to ensure control and performance in line with the AOP. Builds rhythm for regular audits, process improvements, and cost control.
- Ensures all reporting and data presentation meets the standards required across target audience i.e., Board of Directors, Group Management Committee (Mancom), etc.
- Ensure legal and regulatory compliance in respect of all operational aspects of the business. (Organization, Federal, State, Local authorities, etc.).
Experience, Education, Knowledge, Skills, and Attitude
- Prior experience of leading as a CEO/ General Manager with experience of managing multiple functional teams. Experience of working in the Logistics industry essential. Overall experience of 15 - 20 years. Ideal age 45 years.
- Management Graduate
- Experience of managing Profit & Loss (P&L) and delivering revenue growth and profitability.
- Significant experience of leading, building, and managing teams. Experience of engaging and motivating people.
- Experience of managing all stakeholders.
- Deep knowledge of Logistics operations, industry rules & regulations, relevant government authorities, and Nigeria way of working.
- High level networker and ability to leverage partnerships/ assets for better customer service.
- Mature, high EQ, and strong commercial judgment
- Strategic thought process combined with execution ability.
- Excellent communication skills (both verbal and written)
- Structured approach, problem solving ability and analytical skills
- Positive, strong work ethics, and ability to prioritize.