Customer Service Agent at Strategic Outsourcing Limited

Strategic Outsourcing Limited (SOL) is a licensed Primary Employment Agency established in 2006. We provide all categories of staff to our clients and have managed over 100,000 Staff since inception. In 2021, SOL was one of the Top 15 employers in Nigeria by the National Pensions Commission based on the number of staff within the formal contributory pensions scheme.

We are recruiting to fill the position below:

Job Title: Customer Service Agent

Location: Yaba, Lagos
Employment Type: Temporary

Job Objective

• We are looking for talented people with a passion for quality customer experience to join our team for an exciting tenured journey.
• As a CS Agent, Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints.

Responsibilities

• Follow communication procedures, guidelines, and policies.
• Manage large number of incoming calls.
• Make verification calls.
• Generate sales lead.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationship and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/ tools.
• Meet customer service team sales targets and calls handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customers interactions, process customer accounts and file documents.
• Take the extra mile to engage customers.

Qualifications & Experience

• Minimum of SSCE qualification
• 0 - 1 year work experience
• Fluent in oral and written English
• Excellent communication skills
• Typing speed
• Interpersonal skills, and
• Overall knowledge of customer service.

Application Closing Date
3rd June, 2022.