Outcess is an integrated customer engagement and business process outsourcing company. We deliver innovative digital solutions that empower and optimize the performance of people, teams and organizations.
We are recruiting to fill the position below:
Job Title: Contact Centre Agent (Hausa Speaker)
Location: Ikeja, Lagos
Employment Type: Full-time
Responsibilities
- Answers phone and response to customer requests.
- Upsell/Sell products and services, place custom orders in the computer system.
- Provide customers with product and service information.
- Transfer customer calls to appropriate staff (as and when asked for)
- Identity, research, and resolve customer issues using computer systems and applications
- Follow up on customer inquiries, if not immediately resolved.
- Recognize, document and alert the supervisor of trends in customer calls.
Requirements
- HND / Bachelor's Degree in Mass Communication or other related fields.
- Candidate must be within the age bracket 23 - 30years
- Relevant experience (6months - 1 year) in Customer Service is an advantage.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Excellent written and verbal communication skills.
- Language skills Must speak fluent English and Hausa.
Salary
- N45,000 - N50,000 Monthly.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
Note: Lagos based Hausa speaking candidates only.
https://www.hotnigerianjobs.com/hotjobs/440558/contact-centre-agent-at-outcess-solutions-nigeria.html