Travel Consultant / Manager at Compugeen Africa

Compugeen Africa - We are a Fintech company with subsidiary companies involved in numerous sectors including Consultation, Travels and Tours, Hospitality and Real Estate. As part of our expansion plans, we are interested in engaging highly motivated individual/ individuals to join our team in our various business ventures.

We are recruiting to fill the position below:

Job Title: Travel Consultant / Manager

REF: 0606
Location: Lekki, Lagos
Employment Type: Full-time

Job Summary

• We are a bespoke travel management company with quality experience in the travel and tourism industry offering world-class travel services spanning across the globe. We offer a wide range of services such as ticketing (Domestic & International), hotel reservation, tour planning, destination and tour management, honeymoon packages, educational tourism and admission services, car rental services, travel insurance, medical tourism and visa assistance. Excellent service delivery and 24-hour customer service is our forte, as we derive fulfilment from the satisfaction of our customers.
• The successful candidate will develop and be part of, which will be a vital component of the Company’s operations.

Roles and Responsibilities

• Exceptionally strong problem-solving analytical skills, with an ability to clearly define strategic issues and make tough decisions in the face of ambiguity and incomplete information.
• Identify, analyse and suggest existing / current technology infrastructure that supports the system, growth of the company and specific needs.
• Proactively identify and implement solutions to consistently improve service level and performance.
• Use web data to identify travel trends (e.g., solo travel, eco travel, local experience, etc.) and use personalized content for targeting
• Identify, analyses and suggest existing / current technology infrastructure that supports the system, growth of the company and specific needs.
• Proactively identify and implement solutions to consistently improve service level and performance.
• Use web data to identify travel trends (e.g., solo travel, eco travel, local experience, etc.) and use personalized content for targeting
• Ability to book and issue Airline tickets seamlessly
• Ensure conversion of all ticketing requests received
• Render excellent and unparalleled customer services to all clients
• Engage in key or targeted customer relations duties such as celebration of special days, timely reminders on travel dates, etc.
• Deal with customer inquiries and complaints with the aim to meet and exceed their expectations.
• Integrate new customers monthly
• Reduce turnaround time for ticketing and reservation to the barest minimum
• Exude speed and excellence on the job
• Provide weekly, monthly and quarterly sales report.

Qualification / Experience

• Candidates should possess a Bachelor's Degree in relevant fields
• 4-6 years’ experience as a Travel Consultant
• Certification by Amadeus & other GDS is a plus

Job Requirements:

• Ability to relate with internal and external stakeholders at various levels using diplomacy and tact.
• Excellent Communication skills and attention to detail.
• Exceptionally strong problem-solving analytical skills, with an ability to clearly define strategic issues and make tough decisions in the face of ambiguity and incomplete information.
• Result oriented with regards to quality and productivity goal.

Application Closing Date
14th June, 2022.

Method of Application
Interested and qualified candidates should send their Cover Letter, CV and copies of all Academic Certificates in one document addressed to "HR Department" via: [email protected] using the "REF:0606" as the subject of the mail.

Note

• Applications received after the closing date and time will not be considered.
• Unsuitable applications will not be acknowledged.