EZ37 Solutions Limited is a Management and Human Resource Consulting and Training firm that is tasked with the responsibilities of providing leading edge HR infrastructure support and exemplary customer service leading to improved performance of an organization.
We are recruiting to fill the position of:
Job Position: Administrative Officer
Ref: EZ00952014
Location: Ibadan, Oyo
Company: Hotel (Hospitality)
Job Description
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Supervise the work of the hotel, administrative, or customer service employees to ensure adherence to quality standards, proper procedure and, correcting errors or problems.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Ensure detailed documentation of data and records of clients Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
- Identify causes and issues and reporting such to the units that will resolve the problems.
- Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action. Interpret and communicate work procedures and company policies to staff.
Requirements
- Knowledge of principles and processes for providing customer and personal services.
- Giving full attention to what other people are saying, taking time to understand the points being made.
- Effectively communicating and talking to others to convey information effectively.
- Decision making and problem solving abilities.
- Sound understanding and use of computer applications and packages.
- Ability to take and use initiative.
- Attention to detail.
Application Closing Date
21st November, 2014.
How To Apply
Interested and qualified candidates should:
Click here to Apply online