Service Back-Office Contractor at Roche Nigeria

Roche - At Roche, 94,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity, and diversity.

We are recruiting to fill the position below:

Job Title: Service Back-Office Contractor

Job Requisition ID: 202205-121830
Location: Lagos
Job Level: Individual Contributor
Job Type: Temporary / Fixed Term
Hiring Type: Full Time
Category: Business Services & Support
Sub Category: Business Services

The Position

• Roche Lagos is seeking a Service Back-Office Contractor to assist in the clean-up, maintenance and management of spare parts, service activities, customers and instrument data.
• There will be emphasis on maintaining asset databases and generating actionable reports from time to time.

Key Responsibilities
Instrument Life Cycle Management:

• Track and record the location and status of instruments and assets at all times
• Maintain an up-to-date record of post-sale movements of instruments including warehousing, installation, de-installation, transfers, re-installation and end-of-life management
• Provide periodic report on all aspects of the install base, including installation and de-installations, repairs, preventative maintenance, etc.

Service Team Accountability:

• Collaborate with relevant service team members, including external business partners, to ensure that up-to-date information about instruments and service activities are captured correctly and on time.
• Provide data-driven insights and prompts to in-field colleagues on trends and action points to promote timely and responsive customer service.

Information & Data Management:

• Record new instruments and customers information into the CRM, ensuring that such data are accurate and reliable.
• Update existing instrument database to reflect current realities of the install base.
• Update customer data including correct location address and contact details and ensuring correct linking of instruments to customers.

SHE & Compliance:

• Comply with SHE rules, standards, regulations set out by Group SHE as well as local affiliates.
• Participate and complete all assigned SHE training.
• Maintain confidentiality at all times regarding instrument and customer information.

Requirements
Qualifications & Experience:

• Degree in Business Administration and other related discipline
• Two years of experience in SAP/CRM especially Salesforce
• Experience providing back office support to in-field colleagues will be a plus

Skills & Abilities:

• Resource management
• Customer services and care
• Accuracy and attention to detail
• Action orientation
• Communication (verbal and written)
• Planning, organising and prioritising
• Self-management and maturity
• Situational responsiveness

Application Closing Date
10th June, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Roche is an Equal Opportunity Employer.