Customer Support Officer at a Gaming Company

A Gaming company is recruiting suitable candidates to fill the position below:

Job Title: Customer Support Officer with French or Swahili Language

Location: Lagos
Employment Type: Full-time job from the office (not remotely)
Schedule: 2/2, 12 hours shifts (including night shifts)

Responsibilities

• Respond promptly and effectively to incoming customer enquiries through our various channels including - phone, email, live chats or social mediaMaintain a positive, empathetic and professional attitude toward customers at all times.
• Receive and manage all product and services complaints by clarifying the customer's complaint; identifying the cause of the problem, and provide resolution using applicable channels, methods and tools promptly.
• Document and escalate all customer complaints and issues to the responsible department when necessary, according to standard operating procedures
• Follow-up on customer complaints to ensure timely resolution
• Provide product and service information to customers
• Build & develop customer relationships
• Support the development, improvement and implementation of new products, process and policies for the Customer Service Department.
• On-time response to requests from the Management team
• Achievement of individual KPIs (FCR, Acceptance Rate, CSAT Score, Avg.
• Response Time, Quality Assessment of chats and calls) per departmental target set.
• Monthly reporting on KPI and customer complaints to Management.

Requirements

• Professional knowledge of French or Swahilli language
• Good communication skills
• Previous job experience in customer support is a great plus
• Experience in the betting industry is a great plus
• Willing to learn and develop.

Salary
Competetive.

Application Closing Date
22nd June, 2022.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as subject of the mail.