Analyst I - Customer Complaints at the Nigerian Electricity Regulatory Commission (NERC)

The Nigerian Electricity Regulatory Commission (NERC) is an independent body, established by the Electric Power Sector Reform Act of 2005 to undertake technical and economic regulation of the Nigerian Electricity Supply Industry. The Commission is to, among others license operators, determine operating codes and standards, establish customer rights and obligations and set cost reflective industry tariffs. The Commission has its head quarters in Abuja.

Applications are invited from suitable candidates to join our team in an exciting career of regulating the Nigerian Electricity Supply Industry in the position below:

Job Title: Analyst I - Customer Complaints

Location: Nigeria
Division: Consumer Affairs

Job Description

• Collation and evaluation of complaint appeals from Forum Offices.
• Analysing Forum office decisions.
• Interface with concerned parties (Complainants and Disco liason officers).
• Assist in investigating, follow-up and resolution of complaints in accordance with complaints handling timeline.
• Record outcomes and disseminate to concerned parties.
• Maintain constant contact and follow up with appellants and Discos to ensure effective case resolutions.
• Assist in documenting monthly interdivisional Committee on complaints resolution meetings and strategies for resolving complaint issues.
• Assist in preparing KPI reports on the performance of Discos in complaints handling.
• Any other assigned duties. 

Minimum Qualifications / Skills

• First Degree in Economics, Statistics, Business Administration, Social Sciences and Humanities.
• Post graduate degree will be an added advantage.
• Team player work well under pressure, Self-Starter, Strong Effective verbal, good listening, and communication skills.
• Minimum years of experience: 4 years

Application Closing Date
12:00 Midnight: 15th July, 2022.