Customer Service Agent at Bizadix Agency

Bizadix Agency, a company that is into Trading services, IT services and General merchandise, is recruiting to fill the position below:

Job Title: Customer Service Agent

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.

Requirements and Skills

• High School Degree
• 2 - 4 years of work experience.
• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.

Remuneration
N75,000 - N80,000 Monthly.

Application Closing Date
30th July, 2022.