Customer Experience Officer at GIG Logistics

The GIG group is a holding company for a number of subsidiaries with interests in key sectors of Nigeria’s economy. We believe that Nigeria, in spite of its seeming vulnerabilities, holds the greatest market potential for any prospective investor through leveraging on people, customer service and innovative technologies. At the GIG group, we are strong, focused, determined, assertive, customer-centric, ready to partner and compete as we see a world of unlimited possibilities defined by a relentless spirit and great vision.

We are recruiting to fill the position below:

Job Title: Customer Experience Officer

Location: Zuba, Abuja
Cadre: Entry Level

Job Summary

• The vacancy exists at our Zuba (FCT) Terminal.
• Candidates resident in Zuba or its very close environs are preferred.

Job Description

• Make or update travel reservation(s) for walk in guest using the online booking system.
• Create and maintain Guests/ reservation records.
• Resolve service matters in-person or virtually.
• Forward booking/traveling reschedule requests to the concerned unit.
• Announce arrival and departure information using the public address system.
• Assist with Guests’ luggage check in.
• Ensure Guests’ complaints and emergency concerns are escalated to the appropriate Unit(s).
• Adhere to all company policies and promote brand Goodwill.
• Promote/ Cross sell the GIGM online booking app and other Company products & services.
• Assist Guests that require special assistance to board or depart conveyance.

Job Requirement

• B.Sc / HND from an accredited/ reputable tertiary Institution.

Application Closing Date
12th June, 2022.