Service Manager (Fulfilment Coordinator) - Remote at Decagon

Decagon provides companies with exceptional remote software engineering talent. Our mission is to propel Nigeria to become a top 10 software engineering nation within a decade. Our team is made up of thinkers, innovators, and go-getters who are all out to ensure that this mission is achieved. We value passionate and down-to-earth people who are driven to get things done as well as find creative solutions to problems. We recognize that our strength and success are directly linked to the talent and skills of our team members and a lean approach to our work.

We are recruiting experienced and data-savvy candidates to fill the position below:

Job Title: Service Manager (Fulfilment Coordinator)

Location: Remote
Employment Type: Full Time/ Permanent
Reports To: CTO

Mission

• You will be responsible for managing product enquiries, clarifying requirements, assigning professionals, monitoring and reviewing the quality of deliverables by referring to operational guidelines.

Position Description

• Communicate regularly with clients looking to explore our technical services.
• Develop plans that are necessary to start any request.
• Receive and simultaneously manage multiple technical requests.
• Proactively communicate the status of each product and requirements to clients.
• Identifying available technical talent internally to be assigned to projects.
• Communicate requirements and expectations to assigned technical talent.
• Performing reviews and QA on product/ project delivered by assigned professionals.
• Log and update order metrics and progress.
• Communicate blockers that prevent orders from being fulfilled on time.
• Reference operational guidelines established by the product team.

Qualifications & Skill Sets

• Preferred Years of Experience: 1 - 2 years of prior experience managing projects
• Excellent written and verbal communication.
• Ability to manage multiple tasks throughout the day.
• Strong attention to details.
• Good knowledge of tools like Google suite and Slack.
• Excellent time management skills.

Nice to Have:

• Experience in either Digital Marketing, Content Writing or Graphics Design would be a plus.
• Prior Experience with Fiverr would be a plus.

Benefits of working at Decagon

• Decagon offers an energized, upbeat work environment that strongly fosters employee work-life balance.
• A work culture that rewards goal-oriented professionals who enjoy meeting challenges head-on.
• Great/flexible work culture - as long as you get the work done.
• Amazing personal growth experience - at one of the fastest-growing start-ups in Nigeria. Pension and health plan.
• Working with a motivated and talented team.
• More importantly, it is an opportunity to transform the Software Engineering Ecosystem in Nigeria and beyond.

Application Closing Date
Not Specified.