Lonadek Exploration and Production Limited provides specialized Engineering IT solutions and support to, but not limited to, the oil and gas industry. We apply multi-discipline skills and innovative ideas.
We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Ketu, Lagos
Employment Type: Full-time
Job Description
- We are hiring a customer service representative to manage customer queries and complaints.
- You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
- To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Requirements
- High School Diploma, (OND, HND, B.Sc), general Education Degreeor its equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Application Closing Date
8th July, 2022.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] Cc: [email protected] Using the Job Title as the subject of the mail.
Note: Applicants must reside in Lagos or be available in Lagos for interviews.
https://www.hotnigerianjobs.com/hotjobs/442557/customer-service-representative-at-lonadek-explora.html