Mosgbenks Global Services Limited is an International Education and Immigration Consultant Registered With Corporate Affairs Commission.
We are recruiting to fill the position below:
Job Title: Customer Care Representative
Location: Akowonjo, Lagos
Employment Type: Full-time
Job Description
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
- Resolve customer complaints via phone, email, mail, or social media
- Greet customers warmly and ascertain problem or reason for calling
- Place or cancel orders
- Answer questions about warranties or terms of sale
- Sell products and services
- Utilize computer technology to handle high call volumes
- Work with customer service manager to ensure proper customer service is being delivered
- Close out or open call records
- Compile reports on overall customer satisfaction.
Requirements
- Candidates should possess an SSCE qualification with 1 - 3 years work experience.
Application Closing Date
24th June, 2022.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
Note: This Job Opening is strictly for candidates that stay within the Akowonjo area.
https://www.hotnigerianjobs.com/hotjobs/442748/customer-care-representative-at-mosgbenks-global-s.html