Call Center Representative at DEDA Hospital

DEDA Hospital is a leading Nigerian healthcare provision facility with a history of successful health outcomes for our clients. Started Operations in 2012, DeDa hospital is home to an array of experienced healthcare providers and administrators from across the world with a dedication to delivering optimal healthcare service, especially to women, children and families. For over 6 years, DeDa hospital has provided Abuja, Nigeria and the International world with high quality, compassionate healthcare.

We are recruiting to fill the position below:

Job Title: Call Center Representative

Location: Abuja
Employment Type: Full Time

Job Description

• Handle inbound and outbound calls to patients and clients.
• Identify the needs of patients/ clients, resolve issues and provide solutions.
• Ensure to follow the customer service script provided by the company for uniformity.
• Also, be well read on company policies and the website for FAQs or policy related answers.
• Maintain good customer relations.
• Meet personal targets and work towards meeting team targets.
• Maintain records of the conversations with the customer and analyze the data.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Making sales or recommendations for products or services that may better suit client needs.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Call clients and customers to inform them about the company’s new products, services and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Review customer or client accounts, providing updates and information about billing, shipping, and other account items.
• Collaborate with other call center professionals and other departments  to improve customer service.
• Help to train new employees and inform them about the company’s customer management policies.

Requirements

• Bachelor's Degree from a reputable institution.
• Minimum of 2 years Post NYSC experience in a call centre.
• Computer literacy is a Must.

Application Closing Date
16th July, 2022.

Method of Application
Interested and qualified candidates should send their CV in PDF or MS Word format and must clearly show full details of Job roles and Job description starting from the most recent to: [email protected] using the "CALL CENTRE 001" as the subject of the mail.