Customer Service Representative at PADE Business Consulting

PADE is a Business Consulting brand focused on effectively and efficiently organizing and setting up blueprints for business. PADE analyzes and interprets data to unearth weaknesses and problems of clients and comprehend the causes after which we provide a reliable guide for an efficient running of a business. PADE also offers branding strategies that help with business structuring/planning to ensure continuous development of organizations.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos Mainland, Lagos
Employment Type: Full-time

Job Brief
What does a Customer Service Representative do?

• A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
• The best CSRs are genuinely excitedto help customers. They’re patient, empathetic, and passionatelycommunicative.
• They love to talk and understand the value of good communication skills. Customer service representativescan put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists.
• They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.
• The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities
Customer Service Responsibilities list:

• Managelargeamounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service teamsales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements and Skills

• HND / B.Sc in any field
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.

Salary
N80,000 - N150,000 / month.

Application Closing Date
18th August, 2022.

Method of Application
Interested and qualified candidates should send their CV / Resume to:[email protected]using the Job Title as the subject of the mail.