Service Supervisor at Genesis Foods

Genesis Group is a wholly Nigerian-owned Catering, Hospitality & Entertainment Conglomerate with a business interest in Hotels, Restaurants, Cinemas, Shopping Malls, Real Estate Development, Outdoor Catering, Industrial Catering & Housekeeping Management, and Food Production. For over 2 decades we have provided 'Exceptional Products & Services’ to both multinational and Nigerian corporations, as well as discerning members of the public looking for something special.

We are recruiting to fill the position below:

Job Title: Service Supervisor

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Description

• Assisting customer service staff in managing customer inquiries, complaints and service
• Providing leadership to new customer service employees
• Training customer service staff
• Delegating tasks to followers in her department
• Monitoring performance of customer service staff and production staff
• Monitoring performance of customer service staff and recommending improvement activities
• Organizing work schedule
• Developing standard work procedures
• Collecting data and preparing reports
• Assisting customer service staff during evacuation and accounting.
• Oversee all front and back of the house restaurant operations
• Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally.

Requirements

• Bachelor's Degree in Business Administration or Hospitality is advantageous.
• Proven experience working as a supervisor in the hospitality industry.
• The ability to work in a fast-paced environment.
• The ability to stand for extended periods.
• Strong management skills.
• Excellent organizational skills.
• Effective communication skills.
• Exceptional customer service skills.

Application Closing Date
20th June, 2022.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.