Hospitality Manager at a Luxury Hospitality Company - Owens & Xley Consults

Owens & Xley Consults - Our client, a luxury Hospitality company in Lekki, Lagos State,  is recruiting a dynamic individual to fill the position below:

Job Title: Hospitality Manager

Location: Lekki, Lagos
Employment Type: Full-time

Job Description

• Planning, organizing, and managing the daily operations of the hospitality staff to ensure efficiency.
• Supervising staff members and communicating the importance of customer satisfaction.
• Checking the quantity and quality of supplies and equipment on a daily basis, such as guest amenities.
• Maintaining a high standard of customer service according to company operating procedures.
• Attending to any complaints logged by guests in a professional and timely manner.
• Performing monthly evaluations of staff members according to performance and participation.
• Preparing the monthly budget of the hospitality division and creating expenditure reports for senior management review.
• Working with the human resources department to recruit and train new personnel.
• Determining the future goals of the hospitality division by studying market trends and working with the marketing team.

Requirements

• Bachelor's Degree in Hospitality Management, Business, Office Administration, or relevant field.
• At least 5 years of experience working in the hospitality industry.
• Exceptional knowledge of standard hospitality practices and procedures.
• Excellent managerial skills and the ability to lead, motivate, and communicate with staff members.
• The ability to work well under pressure in a fast-paced environment.
• Solid knowledge of customer service and the ability to resolve conflict in a calm and professional manner.

Salary
N200,000 - N250,000 Monthly.

Application Closing Date
4th July, 2022.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.