Novella Africa Limited - Our client, a leading Health Maintenance Organisation (HMO) in Lagos, is recruiting suitable candidates to fill the position below:
Job Title: Head, Client Services
Location: Lagos Island, Lagos
Employment Type: Full-time
Job Objectives
- To act as a liaison between a business and its customers and provide clients with reliable and impeccable service.
- The Head, Client Services works to ensure customers are satisfied, services are effectively rolled out, and members understand how the scheme works and answer questions or resolve customer complaints.
Responsibilities
- Cultivate, establish and maintain business relationships with assigned clients, their members, and representatives
- Exceptional responsiveness to client requests; troubleshoot problems to ensure member satisfaction
- Anticipate/identify key client challenges and proffer solutions where necessary
- Update and keep accurate client details and directory
- Frequently monitor client satisfaction with services provided
- Maintain regular interaction with assigned clients, through scheduled meetings or via telephone or written communication
- Liaise with different departments about client queries
- Ensure a seamless ‘end-to-end’ service for clients across all interfaces with the Company
- Develop effective communication platforms for clients
- Demonstrate expert knowledge of the Company’s products and services
- Create and implement innovative and engaging routines, programs, campaigns, workshops, interactions, and content (digital, print, and otherwise) to promote clients’ awareness and adoption of client loyalty and preventive health measures
- Ensure periodic review meetings with client contacts are carried out; prepare the necessary reports for and share with management.
- Prepare and provide a weekly schedule of planned activities.
- Conduct customer service workshops such as “How the Scheme Works”, IT systems training (where relevant), and other relevant presentations.
- Ensure accurate client correspondence records
- Ensure repeat-business / scheme renewals by clients
- Develop and foster growth within existing clients.
- Any other assignment as required by Management.
Competencies
- A Degree in Medicine / Life Sciences / or a related field
- At least seven (7) years of cognate experience
- Highly proficiency in Microsoft Office Suite programs, especially Excel and Word
- Conflict Resolution.
- Supervision Management
- Customer Service Skills.
- Project Management.
Application Closing Date
27th July 2022.
https://www.hotnigerianjobs.com/hotjobs/446260/head-client-services-at-a-leading-health-maintenan.html