Customer Fulfilment Officer at Workforce Group

Workforce Group is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise, in the area of organizational effectiveness and employee performance, the Company is positioned to assist businesses across diverse sectors of the economy in their quest to create sustainable value for their stakeholders.

We are recruiting to fill the position below:

Job Title: Customer Fulfilment Officer

Location: Victoria Island, Lagos

Responsibilities

• Managing large amounts of inbound and outbound calls promptly.
• Identifying customers’ needs, clarifying information, and providing solutions and/or alternatives.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call centre database in a comprehensible way.
• Accurate comprehension, interpretation, and capturing of information, accuracy, and timely response to calls.

Requirements

• OND, HND, or BSc in any field
• Minimum of 1 year of experience in a call centre or customer service environment.
• Not more than 27 years
• Excellent communication and problem-solving skills.
• Knowledge of customer service telephony and technology.
• Proficient in the usage of Microsoft packages.
• Ability to understand individual differences.

Salary

• N80,000 monthly Net Pay plus HMO and Pension.

Application Closing Date
21st July, 2022.